Sofa bed added extra space, and the room was well-equipped with kitchenware and a clean bathroom. Helpful staff contributed to a pleasant experience, though the breakfast service was a bit disheartening. the pastries tasted industrial despite the fresh-baked claim. The overall atmosphere was marred by some nearby sketchy areas, which may concern those walking at night.

Great location for exploring the city.

The bathroom was quite small, making it uncomfortable. Instead, I was given a double queen room, which was not what I requested. The front desk staff was unhelpful, and the rooftop pool lacked a welcoming atmosphere with too many people already in it.

The Holiday Inn Hotel & Suites Chicago, Downtown had a perfect location for exploring the city. The staff was exceptionally friendly, making us feel welcome right from check-in. Our room was spacious and comfortable, providing us a cozy spot to unwind after a day of sightseeing.

The bathroom could use some updates for better comfort.

We had a nice stay exploring the nearby attractions like the Skydeck at Willis Tower and Navy Pier. The rooftop pool was a hit with the kids, and we enjoyed a hearty breakfast buffet that fueled our family adventures around town.

My kids wished the parking situation was less complicated. It would be great if there was more family-friendly parking options available.

Great location near Union Station made getting around easy. The room had a musty smell and needed updates.

Clean & comfy stay!

I stayed for 2 nights and was pleasantly surprised! The beds were super comfy and the room was spotlessly clean. I remember grabbing a quick snack from the snack bar, which was a nice touch. The bathroom was shiny, too! The only issue was the parking. It's kind of pricy, so just be careful about that.

I appreciated the hotel's cleanliness and friendly staff. The accessible layout made navigation easy, and I loved the rooftop pool's view of downtown. The location was also perfect, close to Union Station and local attractions.

Need better soundproofing for a peaceful night's sleep.

The rooftop pool was such a nice surprise! 🌞 The rest of the hotel felt outdated, and breakfast options were pretty underwhelming.

The Holiday Inn Hotel had a comfortable room that was recently updated, providing a cozy and suitable environment for business travel. The staff members were exceptionally friendly and attentive, ensuring a smooth check-in process and assisting me with any inquiries I had during my stay. Its location was ideal for quick access to downtown attractions and public transport options.

The parking situation was inconvenient and costly.

I recently stayed in a Standard Room with Two Queen Beds for 2 nights and absolutely loved the cozy atmosphere. The cleanliness was appreciated, and I was pleasantly surprised by the comfy bed. However, the sound insulation was lacking with noticeable street noise that could be bothersome at night. I might consider this place again despite that.

wonderful staff support made my stay brighter with comfy beds

Exceptional service and cozy beds.

Great location near the Amtrak station and the room was super cozy with a comfy bed. Perfect for walking to breakfast spots!

Finding the entrance was like a game of hide and seek—minus the fun!

The room was super clean, and the bathroom absolutely gleamed, which made my stay feel fresh and inviting. I enjoyed lounging by the pool and the cozy outdoor seating area, perfect for some relaxation. The bathroom was a bit cramped but it didn’t spoil my overall experience, just a minor detail to keep in mind! 😊

This place was just a proper fit for a short interlude in Chicago with outstanding value for money. Julio went above and beyond to help us, giving us discounted trolley tickets and calling a taxi. Definitely ask for help if needed. some staff are super nice and helpful.

Family stay definitely with issues

Well, the pool was a nice touch for the kids, they loved it, and we managed to squeeze in some drinks while they played. Plus, the front desk staff was friendly even if they couldn't fix everything.

It wasn't cheap, but honestly, I expected more for the price.